Privacy policy.
The Change Coach is committed to providing quality services to you. We take our ongoing obligations to you seriously and carefully manage your Personal Information.
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
In line with the Privacy Act (1988), we collect your Personal Information for the primary purpose of providing our services and communicating with you as required. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure;
• Where required or authorised by law; and
• In line with mandatory reporting requirements for your benefit, if you are at risk.
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a secure, password-protected practice management system that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, your records will be stored in client files which will be kept by us for a minimum of 7 years from the last entry or until you are 18 years of age.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
POLICY UPDATES
This Policy may change from time to time and is available on our website.
PRIVACY POLICY AND ENQUIRIES
If you have any queries or complaints about our Privacy Policy please contact us at info@taniaromeo.com
Your feedback is valued and welcomed.
We practice what we preach and undergo regular reviews of our service model. Clients love what we do but we are ready to take on board any feedback or complaints you may have.
REFUNDS & CANCELLATIONS
We deal with refunds and cancellations on a case-by-case basis. Our aim is for you to be absolutely happy with your product. If for some reason you are not, please email us at info@taniaromeo.com and every effort will be taken to amend the situation. 12 Hours cancellation is required to avoid a small cancellation fee. Your support of a small business is appreciated.
MANAGEMENT OF CLIENT EXPECTATIONS
The initial consultation is a critical part of your treatment where your goals and expected outcomes are documented and results explained to you, including the requirement to complete the recommended course of treatment sessions. Many people feel significantly better after one Hypnotherapy session and feel tempted to end therapy. Tasking between sessions and homework is considered essential to achieve optimal outcomes. No responsibility will be taken for unrealistic expectations where the client has shown non-commitment. Furthermore, no responsibility is taken for environmental factors outside The Change Coach’s control which may contribute to reduced effectiveness.
FEEDBACK AND ENQUIRIES
If you have any queries, please contact us at info@taniaromeo.com